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Welcome to Wellness Vet Clinic

Animals are sentient, intelligent, perceptive, funny and entertaining. We owe them a duty of care as we do to children.

Contents

  1. Welcome
    • Core Philosophy and Mission
    • What We Pride Ourselves On
    • Our Beliefs
    • We Strive to Hire the Best
  2. What Drives our Growth
    • Five Aspects of Our Culture
    • Our Core DNA
  3. Real Values We Value, not Nice-Sounding Values
  4. Responsibility and Professional Autonomy
  5. The Making of a Collaborative, Friendly and Harmonious Workplace
  6. Healthy Mind, Body, Career Path
  7. Amplifying Abilities

Welcome

Founded in 2016, Wellness Veterinary Hospital quickly established itself as one of Hong Kong’s most reputable animal hospitals.

Our veterinary clinic is founded on the belief that a sense of wellness is essential to both pet owners and pets, no matter what life stage the pet is at. That is our core philosophy, which is demonstrated through everything we do.

Our mission is to give the best possible medical care for the pets and the best pet-care advice to their owner.

We Pride Ourselves on Understanding that Each Human-Pet Family is Different

Just like each pet has its own unique personality, each family can provide different level of pet care. That is why we tailor our treatment to give the best possible outcome and a sense of comfort and wellbeing to the owners, knowing that they are doing all they can within their comfort zone. Our team is always here to listen and to help.

We’re continuously striving to improve, transforming the way we operate to advance our ability to innovate, expand, and make our clients’ pets’ lives better. We are committed to a high standard of excellence and look forward to you helping us maintain that standard and surpass it. Our team members truly make a dream team, as they have continued to meet the challenges of our field, excel and constantly achieve personal growth. We are very proud of where we are today and excited about where we are headed.

Our Beliefs

It goes without saying that we are dedicated to animals’ wellbeing, but we really do take pride in being with our patients every paw-step of the way, giving the best possible care and attention to each pet. Our team gained a reputation for the dedicated, caring and professional veterinary services provided to pets in Hong Kong. We continue to maintain and expand our knowledge and skills at every opportunity. We also strongly believe in mentoring those new to their field, via traineeships and work experience.

With the firm belief of “Adopt Don’t Shop”, although we still treat animals that need veterinary attention under animal trader’s care, out of love and care of the animals, we do carry a surcharge on top of our usual bills for animal traders. This is in hope to deter the buying and selling of lives.

We do our best to educate the public and empower our clients about pet health and care with a hope to reduce pet-abandoning.

We Strive to Hire the Best

It’s an exciting time for Wellness Veterinary Hospital as we continue to grow and expand our services, we strive to provide the very best medical care for pets, with dogged determination, passion, motivation, and responsiveness. With exciting time comes exciting opportunities.

We are always on the look for professional and dedicated veterinarians, veterinary nurses, veterinary technicians and talented staff to join our dream team.

Before we start,

We’d just like you to know that, whether you are a new member or already a seasoned part of our team, you are our most important and greatest asset. We could not accomplish what we do every day without our employees whom we dearly call the “Wellnessers”. We are happy to have you joining us and taking part in the Wellness Veterinary Hospital vision, and we hope that you will take pride in your employment, enjoy being a part of our team, and wish you every success here.


We provide the most professional, caring and dedicated pet care services every paw-step of the way, and to get there, we have an amazing employee culture.

This document is about that culture.

So read it, taste it, smell it, … use it however you like.

Below are Five Aspects of Our Culture

  • We Value Real Values
  • Responsibility and Professional Autonomy
  • Collaborative, Friendly and Harmonious Workplace
  • Healthy Mind, Body, Career Path
  • Amplifying Abilities

Many companies have nice sounding guiding principles and values

“Quality, Education, Communication, Community…”

But writing nice-sounding values is easy; it’s much hard to live by them.

At Wellness Veterinary Hospital, real values, as opposed to the nice-sounding values, are those behaviours and skills which make our core DNA and which we expect from you.

We particularly value these 8 behaviours and skills.

The more these values sound like you and describe the people and environment you want to work with, the more likely you will thrive at Wellness.
Honesty
You are known for your integrity, authenticity, and transparency. You are non-political, and you treat people with utmost respect regardless to whether you agree with them or not. You only say things about your fellow colleagues that you say to their face.
Professional, Clear and Respectful Communication
You provide excellent experience to our pet patience and their owners every paw-step of the way, you are professional, timely, compassionate, and informative when you communicate whether to clients or to your colleagues. You clearly express what you wish to convey, and you provide candid, helpful, respectful and timely assistance to your team and to clients. You listen well and seek to understand before reacting, and maintain calm poise even in stressful situations.
Excellence in Every Aspect
You hold yourself to the highest standards, and you continuously drive Excellence in Every Aspect yourself and those around you to deliver exceptional, and compassionate patient care. You rise to the occasion and no matter if some situations are difficult, and you openly and freely admit mistakes, even if doing so is sometime embarrassing or you are worrisome about it.
Selflessness
You do what is best for the company and to your team members. You inspire others with your actions and care intensely about your team members, about our pet patients, and about the clients. You prioritise the emotional wellbeing of your colleagues and sustain a positive and fun environment. You are confident, humble tenacious and optimistic.
Inclusion
You nurture and embrace different perspective from different team collaborate respectfully, effectively and with people of diverse backgrounds and cultures.
Learning
You are curious and eager to learn more, improve your skills, and advance your knowledge. You want to progress and proactively seek continuous professional education, and you always seek to improve yourself.
Community
You participate and help educate, inspire, empower, earn the trust of and support the community and our society. You share your passion and dedication and set out to make a positive impact on the lives, wellbeing, and welfare of all animals.
Compassion
You are empathetic to our pet-patients, our clients, and fellow staff. You are aware of distress, confusion, and sadness in difficult situations, and you are keen on alleviating it. You are listening, supportive, and understanding and you demonstrate it humbly.

Five Aspects of Our Culture

  • We Value Real Values
  • Responsibility and Professional Autonomy
  • Collaborative, Friendly and Harmonious Workplace
  • Healthy Mind, Body, Career Path
  • Amplifying Abilities

Five Aspects of Our Culture

  • Self motivating
  • Self aware
  • Self disciplined
  • Self improving
  • Rise up to the occasion
  • Owns up and takes responsibility
  • Doesn’t wait to be told what to do
  • Never feels “that’s not my job”
  • Selfless

Responsible people thrive on professional autonomy

We believe that employees thrive as their professional freedom grows, and with their growth we have a better chance of meeting and exceeding our success. We nurture a culture of responsibility, professional autonomy, compassion, and selflessness.

Professional autonomy is not absolute.

There are two types of rules are necessary:

1. Moral, Ethical, Legal Issues

e.g., dishonesty or harassment are intolerable.

2. Preventing irreversible disaster

e.g., where a pet-patient’s life is at stake or emergencies.

Five Aspects of Our Culture

  • We Value Real Values
  • Responsibility and Professional Autonomy
  • Collaborative, Friendly and Harmonious Workplace
  • Healthy Mind, Body, Career Path
  • Amplifying Abilities

Imagine if every  person at Wellness is someone you respect, wish to learn from and enjoy working with.

What makes Wellness an incredible, friendly and harmonious workplace is not the morning espresso, the massive Thai/Japanese group lunches, the group retreats to massage and relaxation, or fun group gatherings.

What makes Wellness incredible is stunning colleagues.

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Loyalty is good as a stabiliser.

We recognise those who have been stars for us, who made it with us through thick and thin. If they hit a bad patch, we are here to support and help. This is because we want the same – if we hit a temporary bad patch, we want our people to stick with us.

Brilliant Jerks, Work Politics

Some companies tolerate them; we don’t.
For us, the cost to teamwork is too high.
Without a doubt, the biggest perk is being able to work alongside smart, driven, and passionate team members in a supportive environment every day. We hope every member of our staff enjoys working here and we know you will you’re your employment with us to be rewarding.

There’s Always an Opportunity to Learn and Advance

Through talent, dedication and curiosity, you can have an extraordinary career growth

We always promote our employees’ self-advancement, and we support them every step of the way. We help our team reach growth and accumulate knowledge both professionally and life skills.

Opportunities can take the form by continuous professional development, conferences, or just by surrounding each other with stunning colleagues and giving each challenges to work on. High performance is often improved through experience, observation, introspection, reading, discussing and practice. Supporting every team member through the process, we encourage all our employees to enjoy the same sense of achievement and self-fulfilment as they conquer a new goal.

We are also CityU Jockey Club College of Veterinary Medicine and Life Sciences accredited Pre-Clinical Internship Partner, teaching and advancing veterinary medicine and facilitating local veterinary students’ journey with us.

We give each Wellnesser the tools to forge their own career path and future. We do that because we trust the more we help our team to grow, the more our team help us grow.

We do our best to educate the public and empower our clients about pet health and care with a hope to reduce pet-abandoning

Five Aspects of Our Culture

  • We Value Real Values
  • Responsibility and Professional Autonomy
  • Collaborative, Friendly and Harmonious Workplace
  • Healthy Mind, Body, Career Path
  • Amplifying Abilities

Healthy Mind, Body, and Career Path.

There is no denying that a career in the veterinary profession is incredibly rewarding while also presenting emotional and physical demands. We all have different needs at different times which resonate depending on each person’s own journey. We always listen to our team members and our ears are open. We also strive to provide a variety of resources, tools and training for your personal growth and wellbeing.

We want employees to feel like they have a home here. That they belong.

That’s possible when they feel reflected at work. Coming to a harmonious and friendly working environment, enjoying the time you spend at work, making meaningful and long-lasting friendships with like-minded people, and having a work-life balance is what makes our team come to work happy and motivated every single day. It is the glue which makes our team the dream team.

I love working with our Wellnessers who are truly the dream team.We have the most collaborative, professional and supportive team.

Jeremy

Group Manager
Wellness is a family. Wellnessers are fun, energetic, dynamic, hard working, and professional. We support and encourage every Wellneser to keep motivated and advance their career. In over 16 years I have never worked with a better team.

I love working with our Wellnessers who are truly the dream team.We have the most collaborative, professional and supportive team.

Perks & Benefits

Physical & Mental Health

Harmonious workplace coupled with special workplace EQ coaching, and other resources... enabling you to be your best self in and outside of work.

Meaningful Friendships

Develop meaningful connections with a diverse group of like-minded people through various company events, programs, and activities.

Professional Development

Who said you can’t teach an old dog new tricks? We have a variety of CPD and mentorship programs, and development tracks for advancement.

Wellness Furry-ones

We are all animal lovers at heart. We are not like a traditional office. We keep plenty of furry, boyancing, crawling friends which we care for and which bring us all joy.

Employee Discount

As pet people ourselves, we reciprocate the everyday-love you’re giving when your furry baby is in need.

Events

Harmonious workplace coupled with special workplace EQ coaching, and other resources... enabling you to be your best self in and outside of work.

Five Aspects of Our Culture

  • We Value Real Values
  • Responsibility and Professional Autonomy
  • Collaborative, Friendly and Harmonious Workplace
  • Healthy Mind, Body, Career Path
  • Amplifying Abilities

Culture doesn’t help attract amazing people - it amplifies their abilities.

Our culture is a set of our shared beliefs, values and practices.

It is happening all the time whether it is planned or not.

It is also a work in progress; every day we learn, every year we try to refine our culture and make better.

So why not create a culture we love?

We nourish a culture that
  • Supports teamwork and harmony
  • Gives purpose
  • Avoids rigidity, politics and complacency.

Our culture is who we are and who we aspire to be.

And we remember one guiding truth that is always helpful in one way or another …

In ancient times cats were worshipped as gods; they have not forgotten this.

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